Offices in Auckland, Christchurch and Brisbane
NZ Please use the contact us form, and one of our team will be in touch as soon as possible
Offices in Auckland, Christchurch and Brisbane
NZ Please use the contact us form, and one of our team will be in touch as soon as possible
This Privacy Statement explains how Morgan Project Services (NZ) Limited (MPS, we, us, our) collects, uses, discloses and protects your personal information. Your privacy is important to us, and we want you to be aware of our practices and your rights under Privacy Act 2020.
We may change this Statement from time to time by uploading a revised Statement onto the website. The change will apply from the date that we upload the revised policy.
This statement was last updated on the 9th of April 2026.
MPS needs to collect your personal information to operate our business, mainly to provide you, as an insured, with support during your insurance claim. We will not collect more information than necessary to perform our services. We may also create personal information about you when providing our services. More details on purposes of collection/creation of your personal information are set out below in “How do we use your personal information?”.
What Personal Information do we collect?
The types of information we collect include:
- Your name and contact details (address, email, phone number),
- Name and contact details of your authorised representatives (address, email, phone number),
- Your insurance policy details,
- Your property damage information and photographs/videos,
- Other information on your property necessary to assess your insurance claim and establish repair methodology (property files, specialist reports, designs),
- Information about your accessibility needs or special circumstances to tailor our services to your needs,
- Property ownership and occupancy information (including names and contact details of property owners and tenants if needed),
- Signing authority confirmation if the repair contract needs to be signed by you or your authorised representative. We may need to request documentation to ensure that you are correctly represented and only persons that are duly authorised by you make important decisions on your behalf.
- Interactions with us (for example: enquiries, complaints),
- Publicly available information (for example, from Google Street View, Land Information New Zealand and the registers on the New Zealand Companies Office website.).
If we ask for your personal information and you refuse to provide it to us, we may not be able to provide you with all or any of our services. We will inform you if the lack of information from you is preventing us from progressing your claim and suggest a way forward.
We receive referrals for our services from your insurance company – we will receive an initial set of information on your claim from them (including your contact details, loss address, loss type and description, policy details as well as photographs or available reports from loss adjusters or contractors that attended your property).
After the referral from your insurance company, whenever possible, we aim at collecting your information directly from you – we conduct a triage of your claim either via phone call or email to confirm a preferred way of collection.
During the course of your claim, we may collect your personal information indirectly from the following third parties:
- Your insurance company,
- Your broker or property manager,
- Body corporate manager,
- Co-policyholders and co-owners of your property,
- Other third parties authorised by you to provide your personal information to us,
- Builders, consultants, contractors and loss adjusters engaged to provide services during your claim process,
- Public sources, including councils, Land Information New Zealand, New Zealand Companies Office as well as other publicly available internet sources like Google maps and realtor websites.
If we collect your personal information from a third party, and you are not already aware of that, we will take reasonable steps to notify you as soon as reasonably practicable after the information has been collected according to the requirements of the Privacy Act.
We collect information via personal conversation, phone calls, emails, letters, photographs or videos taken at your property. If you have a preferred way of communication, please let us know and we will try to accommodate it.
We may monitor and record your phone calls with us for claim management, quality control or staff training purposes. If your call is to be monitored and recorded, we will let you know at the time of the call.
If you visit one of our offices, we may collect video CCTV footage of you and your vehicle parked in our office parking lot. The CCTV footage is collected for health and safety and security purposes. Only authorised people are able to watch the CCTV footage for the purposes mentioned above or to regularly check the system is working. We will not actively attempt to identify individuals from the CCTV footage unless a reported or suspected incident needs investigation.
When you visit our website, we may collect information about you using cookies. More information on that can be found below under “Website and analytics”.
MPS can use your personal information to:
- Identify you and keep in contact with you,
- Provide project management services for your insurance claims and property repairs,
- Liaise with your insurer, broker, property manager as well as our contractors, consultants, and suppliers to progress your claim,
- Prepare scopes of work and cost estimates for your insurance claim,
- Manage repair, rebuild and restoration projects for your property,
- Provide advice on building methodology and remediation matters for your property.
We respect the privacy of your information. We share it with third parties only for the purposes we collected it and in accordance with the Privacy Act 2020. The parties we may disclose your information to include:
- Other companies in MPS group,
- Representatives acting on your behalf (including brokers, property managers, lawyers),
- Your insurance provider(s) and their agents and loss adjusters,
- Co-policyholders and co-owners of your property,
- Builders, consultants, specialists (such as architects, engineers, valuers, surveyors),
- Information technology providers, such as cloud storage providers, software vendors and developers,
- Government, law enforcement or statutory bodies (where required by law),
- Other parties authorised by you or as otherwise required by law.
We gather personal information about customers and users of our website. This information includes:
- Personal information (your name and contact details) collected via our contact form, downloadable materials / resources, or opt-in email subscription.
- Aggregated data via Google Analytics which tracks traffic to the website, visitor behaviour, general location information (e.g. your device’s IP address), and cookies. Cookies are pieces of information transferred to your computer hard drive for record keeping. You can turn off the use of cookies at any time by modifying your Internet browser’s settings.
We collect your personal information to understand user activity, improve your browsing experience, communicate with you, and help us manage and improve the quality of our services.
Our website contains links to other websites; however, we are not responsible for the privacy policies of these sites and encourage our visitors to read the privacy policies of these websites once they leave our site.
MPS takes reasonable steps to protect your personal information from loss, unauthorised access, use, modification, and disclosure.
We keep your personal information either on a secure server, access-controlled devices or in a secure physical location. Only authorised staff have access to personal information.
We use third-party providers to store and process our electronic data including:
- Microsoft,
- Amazon Web Services,
- Google,
- Apple,
- Site Host NZ,
- Adobe.
We will not send your personal information unless we are confident it will be held securely and only reach you or an authorised recipient. We use:
- Encryption for sensitive electronic communications,
- Tracked courier services for physical documents,
- Secure file transfer methods where appropriate (for example OneDrive).
We will take reasonable steps to ensure that the personal information which we collect, use or disclose is accurate and up to date.
The Privacy Act gives you rights to access and request correction of personal information we hold about you. Please contact us using details provided below to request access to or correction of your personal information. You can make a request in any form, however, if the initial request was not made in writing or we are not sure of the scope of your request, we may contact you via email to ensure we action your request appropriately.
We will process your request as soon as possible. You will hear from us regarding your request no later than 20 working days after we receive it. Sometimes, we may need to withhold or redact certain information from your file (for example, legally privileged or containing personal information of other persons). In such case we will indicate the basis of such redaction.
Sometimes we may need to charge a fee to cover a cost of gathering an extensive file or provide you with hard copies of documents, if requested. We will inform you whether any charge for the file is applicable before your request is processed.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we can’t meet your request, we’ll tell you the reasons why.
If you have any questions, concerns and complaints about our privacy practices please let us know using the details provided below. We will do our best to answer your questions and resolve your complaints promptly, however if you are not satisfied with our response or decision, you can contact Privacy Commissioner’s Office (https://www.privacy.org.nz/about-us/who-we-are/)
Contact us at:
Privacy Officer
Morgan Project Services (NZ) Limited
PO Box 9356, Tower Junction, Christchurch, 8149
Ph: 0800 6674267
Email: privacy@morganprojects.co.nz