Offices in Auckland, Christchurch, Melbourne and Brisbane NZ: 0800 MORGAN Int: +64 (03) 348 8306

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Kaikoura Earthquake

 

What:              M 7.8 Earthquake 
Where:            15 km north-east of Culverden
When:             14/11/16 @ 12:02 AM
Volume:           7,000 claims (9,500 properties)

Wikipedia Link

 

 

This event demonstrated the benefits of our integrated Project Management Office (PMO) model.  

Highlighting the following outcomes:

·        Rapid mobilisation 

·        Resourcing to meet client response / claim volumes

·        Open reporting 

·        One team approach (Insurance/ PMO Integration)

·        Unprecedented industry results – by amending our existing IT platform we were able to achieve between 250-325 assessments / cash offer recommendations per week for our client.  This achievement was recognised by the national governing authorities.

 

Make Safe Works
Completed 100%
Assessments
Completed 100%
Settlement Reports
Completed 100%

We had staff in Kaikoura the day after the event to start the required Make Safe assessments and repairs, with assessors in other regions following soon after. Within a two-week period we had assessed over 650 properties identified as potentially requiring ‘Make Safe’ repairs. From there we soon established 3 additional offices (Blenheim, Kaikoura and Wellington), as well as rapidly increasing the personnel resources in Christchurch to manage the Make Safe repairs and assessments.

Overall:

Approximately 9,500 properties inspected, including large rural properties, multiple units and complex building structures

Get in touch to see how we can help streamline your claim management process.